Physio Môn – Privacy Policy

Physio Môn respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices and is not intended to override them. We have tried to be brief and clear and we are happy to provide any additional information or explanation.

Who we are

Physio Môn (referred to as we, us or our)
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.

The information we collect

We ask all new patients to complete a consent form, this allows us to collect information about you so that we can generate a patient record for the practice. The form requests the following information:

Date of birth
Telephone number
Email address
Your GP and their address
Any current medication you are taking
Health Insurance Provider details (if applicable)

This patient record will also contain any medical documents that you have provided us, physiotherapy treatment notes and forms you have completed and are all stored securely. We will never pass on your details to a third party without your consent.

Contacting you

We use the information you give us initially, either through the website ( or via phone or email to follow up on enquiries, to send you general information about it and our services, to ask for feedback, reviews or testimonials, or to deal with complaints. We may also contact you to ask if you would like to voluntarily complete a customer satisfaction survey.

We will also use your details to send you appointment reminders via text message when a mobile number is supplied. By providing your data and/or information, or by using our website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy notice.


In some instances we may have to write to your GP, Consultant, Health Care Provider, or solicitor. We will not send any information unless you are happy for us to do so or unless requested legally.

How long we keep your data

Your records are kept securely for 8 years, which is the legal data retention period for physiotherapy notes throughout the UK in accordance to Data Retention Policy. After this time your notes will be securely destroyed (unless you were under the age of 18 when you were seen at Physio Môn, in which case the retention period is until your 25th birthday).

In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

The right to erasure

You have the right to request erasure of personal information.

You have the right to request erasure from our email list, or you can click on the ‘unsubscribe’ link that appears in all emails we send. We will only use your personal information to send you marketing or educational material if you have given us your explicit permission.

We will consider all requests in conjunction with our legal obligation to retain information relating to your health care provided by us, as well as data protection law which clearly states when the right to erasure does not apply. Normally, this means we will not erase any information, unless it was not required for legal reasons

Right to access your information

You have the right to view, amend or delete personal information we hold about you. If you would like a copy of some or all of your personal information please write to Esther Cadogan, Physio Môn, Parc Mount, Glanhwfa Road, Llangefni, Anglesey LL77 7EY. You will not be charged for this process and you are entitled by law to a response within 40 days, however we would endeavour to respond sooner where possible.

Our cookies policy

The Physio Môn website makes limited use of cookies. Cookies are small text files placed on your computer, tablet or phone when you visit a web site. Types of cookie include:

Session cookies – remain on your computer, tablet or phone during a single browsing session, for example to remember items in a shopping basket. They do not remain on your computer, tablet or phone once you have closed your browsing session.

Persistent cookies – remain on your computer, tablet or smartphone between browsing sessions, for example to authenticate you, or remember your preferences between visits.

First-party & third-party cookies – first-party cookies are set by the web site being visited, third-party cookies are issued by a different web site to that being visited.

The cookies used on our web site comply with the EU Privacy Directive, adopted by the UK in its updated Privacy and Electronic Communications Regulations on 16 May 2016.

How we use cookies

Our web site uses the following two types of cookie:

Session ID cookie – this cookie allows the web server hosting our web site to respond to your actions on the web site for example, delivering pages as you browse. This cookie is automatically removed from your computer, tablet or phone when you close your browsing session.

Google Analytics cookies – these cookies are set by Google Analytics for anonymous web site visitor statistics. Information captured by Google Analytics includes date and time of visit, pages looked at, length of time on those pages, IP address, computer and browser type and how you arrived at our web site (e.g. through a search engine or via another web site). This information is not used to identify any individual; it is only collected to provide us with an understanding of how people find and use our web site, and to help us improve our web site and our services.

You can view the Google Analytics privacy policy here:
By using our web site you agree that we can place these types of cookies on your computer or device.

Blocking Cookies

You can read more about cookies, including how to see what cookies have been set and how to manage, delete and block cookies by visiting or

We reserve the right to amend this Cookie Policy from time to time without prior notice. You are advised to check this page regularly for any amendments.

Changes to this privacy policy

We keep our privacy notice under regular review and we will place any updates on this webpage and display them around our clinics. Privacy policy last updated 15th January 2021.

Physio Mon

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